After finishing production or maintenance, each product is subjected to tests for strength, tightness of body parts and functional tests in the modes in which the valve is supposed to operate.

As a manufacturer, Barres Company guarantees that the valve will operate properly if it is used for its intended purpose and in accordance with the operating manual. The warranty period is usually specified in the delivery contract or a technical specification of the valve. In case of valve failure due to a manufacturing defect, we will repair or replace the valve free of charge, even if you purchased it via a sales company.

To get advice or help, please contact us in a way that is convenient for you. You can use the contact information, fill out the service request form or the complaint form.

Regardless of your question, we provide free remote technical support and consultations by phone or email. You can find the contact information at the bottom of the page.

If the valve is out of order or is not functioning properly, you can contact us with a complaint. Barres Company has a customer support policy when receiving a complaint. In this case, we will clarify with you the working conditions of the product, perform diagnostics, determine the causes of the malfunction and develop a repair plan. As a manufacturer, we have the opportunity, if necessary, to make changes to the design of the product to better meet the operating conditions of the valve.

To file a complaint, you will need to provide us with the information necessary to accurately identify the product. This may be the article number or the serial number of the product. You can find this information on the label or in the product technical specification.

To send a complaint, get advice or help, you can contact us in a convenient way using the contact information at the bottom of the page or fill out the complaint form.